LTE Natural Resources Customer Service Representative; Madison

Introduction

We are dedicated to working with Wisconsinites while preserving and enhancing the natural resources of Wisconsin. In partnership with individuals and organizations, DNR staff manage fish, wildlife, forests, parks, air and water resources while promoting a healthy, sustainable environment and a full range of outdoor opportunities.

The Wisconsin DNR is hiring an LTE (Limited Term Employee) Natural Resources Customer Service Representative at our offices, in Madison, WI.

This position will work four 10‑hour shifts per week, which includes three week days accompanied by every other weekend. The hours for these shifts are 11:30 am–10:00 pm.

This recruitment may be used to fill future similar vacancies.

To see all opportunities currently available at DNR, follow this link: DNR (wisc.jobs).

This position has primary responsibility for assisting the public with hunting, fishing and trapping inquiries and license issuance. It determines and explains licensing requirements and necessary steps to participate in these outdoor pursuits lawfully through the application of state statutes, administrative rules, and policies and procedure.

• Provision of information on a full range of DNR topics to the public concerning hunting and fishing laws, requirements and procedures pertaining to licensing, Wisconsin residency, and DNR programs. Serve as a primary point of contact for analyzing complex questions. Explain program policies and procedures in responding to customer requests. Provide answers to questions or requests for information. (50%)
• Respond to moderate to highly complex inquiries from the public, DNR staff, enforcement agencies, and others; provide information concerning legal requirements, departmental, division and bureau procedures, and assist in the resolution of Wisconsin hunting, fishing and trapping harvest registration and regulation issues. (25%)
• Review and explain entries listed on customer records and record abstracts to inform individuals of point accumulations for bear, bobcat, fisher, turkey and sharp‑tailed grouse drawings. (5%)
• Process disabled hunter permit applications. Evaluate information provided on application and determine, through consideration of state statute and physician’s recommendation, whether a medical or other condition exists for eligibility of a disabled angler license or hunter permit. Independently issue discretionary disabled hunter permits. (15%)
• Other duties as directed by supervisor. (5%)

This position pays between $22.24 per hour and is in pay schedule and range 02-13. Compensation will be set in accordance with the State Compensation Plan.

This is a Limited Term Employment (LTE) position and will not automatically lead to permanent state employment or be entitled to the same benefits as permanent employees.

• Offer a great opportunity to gain experience and learn about careers at the WI Department of Natural Resources.
• Provide opportunities for individuals to enhance their resumes with skills learned on the job.
• May accommodate flexibility for part‑time or full‑time work hours and seasonal schedules. Work schedules are dependent on business needs.
• Allow individuals to hold multiple LTE appointments concurrently. If both LTE positions are at the same agency, the positions must be bona fide different positions. Each individual LTE position allows for a maximum of 1039 hours in a twelve‑month period.

• Residency:
  To be considered for this position, you must be a resident of the State of Wisconsin.

• Has established a residence, as defined in s. 6.10(1), in this state not less than 10 days earlier.
• Has resided in this state for not less than a total of one year out of the immediately preceding five years.
• Is eligible to register to vote in this state.
• Is the spouse of a person meeting the requirements of par. (a), (b), or (c). s.), Wis. Stats.

The Department of Natural Resources conducts criminal background checks on final applicants prior to a job offer. Please note that a criminal charge or conviction on your…