Service Consultant

Job Details

Location:

Madison Chevrolet – Madison, WI 53713

Position Type:
Full Time

Bergstrom Automotive, we’re proud to be Wisconsin’s largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you’re passionate about delivering outstanding service and growing your career, Bergstrom is the place for you!

• Guest Interaction:
  Greet guests warmly and assist with their service needs, providing clear and accurate information.
• Service Coordination:
  Schedule and manage service appointments, ensuring timely and efficient service delivery.
• Communication:
  Keep guests informed about the status of their vehicle service, including any additional repairs needed.
• Sales:
  Recommend additional services and products that enhance the guest’s experience and vehicle performance.
• Problem Solving:
  Address and resolve guest concerns or issues in a professional and timely manner.
• Documentation:
  Maintain detailed records of guest interactions, vehicle service history, and any special requests.
• Team
  
  Collaboration:
  
  Work closely with technicians, parts consultants, and other team members to ensure guest satisfaction.

Shifts ranging from Monday – Friday 7am – 6pm.

Estimated earning potential exceeding $70,000/year! Service Consultants earn a monthly base salary plus a monthly performance bonus.

• Experience:
  
  Previous experience in automotive service consulting or a related field is preferred.
• Knowledge:
  Strong understanding of automotive services, repairs, and maintenance. Familiarity with various makes and models.
• Guest Service
  
  Skills:
  
  Excellent communication and interpersonal skills. Ability to build rapport with guests and provide a high level of service.
• Organizational
  
  Skills:
  
  Strong attention to detail and the ability to manage multiple tasks simultaneously.
• Technical
  
  Skills:
  
  Proficiency with service management software and other relevant computer systems.
• Education:
  
  High school diploma or equivalent required. Additional certification in automotive technology or service management is a plus.

• Competitive Compensation
• Comprehensive Benefits:
  Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
• Generous Time Off:
  Two weeks of PTO starting on your first day (for full-time team members)
• Exclusive Discounts:
  Save on vehicles, service, and parts
• Financial Security: 401(k) plan with company match (for full-time team members)
• Work-Life Balance:
  Paid holidays (for full-time team members)
• Wellness Support:
  • Wellness Program
  • Free Team Member Clinic
  • Access to a Free Health Coach
  • Employee Assistance Program
• Team Recognition:
  Employee Referral Program
• Career Development:
  Ongoing training and opportunities for growth and advancement