LTE Usher

Usher Positions at Dane County Alliant Energy Center

The Dane County Alliant Energy Center has two (2) vacancies for Limited Term Employee Usher positions. Limited Term employees are limited to 1,200 hours in a payroll year and are not guaranteed any hours per week.

Commitment to equity and inclusion:
As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways.

Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.

Definition and examples of duties:
Provide world class customer service to guests attending events at the Alliant Energy Center. Collect or scan tickets to validate entry for events. Act as a door guard to control access to various areas on the grounds. Check credentials or badges for verification purposes. Assist guests with finding their assigned seats. Maintain an extensive knowledge of the facility and be able to effectively answer guests' questions.

Greet and assist guests as they make their way through the various facilities, helping provide an enjoyable experience.

Education, training and experience:
Any combination of education, training and experience equivalent to high school diploma. On hire, incumbent must attend training and receive Crowd Control Manager Certification. Must have a valid driver's license, or access to reliable personal transportation, or equivalent. Must be available and willing to work days, nights, weekends and holidays as needed based on event requirements. Conducts their responsibilities in a courteous, ready-to-serve manner.

Must be respectfully assertive and tactful with customers when necessary. Must familiarize themselves with facility emergency operation protocols.

Knowledge, skills and abilities:

Ability to gain and retain a detailed knowledge of the layout of the venue, doors, exits, stairwells, elevators, and bathrooms. Ability to learn facility emergency operation protocols. Ability to deal tactfully with the public, event sponsors, exhibitors and fellow staff. Must have excellent customer service skills, be willing to deescalate stressful situations, and have the ability to problem solve. Use initiative and independent judgment to make decisions within job guidelines.

Must have the ability to see and hear within normal ranges with or without corrective devices. Must have the ability to communicate via radio. Ability to read and speak in a clear and easily understandable manner. Ability to work well in a group and be proactive about the needs of guests.