Assistant Account Manager - Adminstration

Assistant Account Manager – Administration

Are you ready to lead and inspire a team to deliver exceptional event experiences? As an Event Manager at BEST Crowd Management, you’ll oversee and coordinate all aspects of event operations, ensuring top-notch customer satisfaction and seamless execution. Under the guidance of our leadership team, you’ll be at the heart of our operations, making every event a success!

Under the direction of the Account Manager and Area Director, the Assistant Account Manager plays a key role in managing and executing event operations. This position ensures operational efficiency, maintains appropriate staffing levels, and delivers high-quality service that meets client expectations while supporting profitability and overall event success.

• Competitive Salary: $50,000 - $55,000 / year
• Comprehensive Benefits:
  Enjoy health, dental, and vision insurance, 401(k) with company
• match, paid time off, and more.
• Work Location:
  
  Based in Madison, WI, you’ll be at the heart of our operations.

• Support the coordination and execution of all event operations (technical and managerial), including staffing, scheduling, and responding to client needs
• Assign and direct tasks for event supervisors and frontline staff, ensuring smooth operations throughout each event
• Maintain a proactive, solutions-oriented approach to resolving service or operational issues
• Conduct on-the-job training, including standard operating procedures, post orientation, and emergency response protocols
• Respond to incidents, ensuring proper documentation, timely reporting, and appropriate escalation when necessary
• Assist in identifying and addressing operational issues; support investigations and reporting as directed
• Respond to emergencies and maintain clear communication with leadership and clients
• Build and maintain strong client relationships through consistent communication and operational support
• Supervise, coach, and develop shift supervisors; evaluate performance and provide recommendations
• Ensure all Standard Operating Procedures (SOPs) and training materials are current and properly implemented
• Maintain organization and cleanliness of all assigned posts and operational areas
• Occasionally perform Security Professional duties as needed
• Travel up to 25% as required
• Perform additional duties as assigned

• Conduct regular site visits across assigned venues to understand and improve daily operations
• Attend major events to observe and support live execution
• Complete backend operational training (hiring processes, workforce planning, licensing, compliance, and performance metrics)
• Provide bi-weekly updates on hiring progress, staffing levels, roster optimization, and operational alignment with Account Managers
• Some travel required

• Strong professionalism in a customer service-driven environment
• Sound judgment with the ability to make independent decisions and elevate appropriately
• Excellent verbal and written communication skills
• Ability to adapt quickly in fast-paced, dynamic environments
• Availability to work flexible hours, including nights, weekends, and events
• Must be reachable for emergency response as needed

• High School Diploma or equivalent required
• 1–3 years of professional-level experience required
• At least 1 year of customer service or related experience
• Experience in security, event staffing, law enforcement, military, or EMS preferred but not required

• Regular standing, walking, and movement during events
• Occasional climbing, bending, reaching, and working in elevated or confined spaces
• Ability to lift, push, or pull up to 25 pounds
• Must be able to work in various weather conditions
• Vision requirements include close, distance, color, and peripheral vision, depth perception, and focus adjustment

This role combines office-based responsibilities with frequent on-site event work in outdoor and high-energy environments. Candidates should be comfortable working in dynamic conditions and engaging directly in live event operations.

It is the policy of BEST…