Detailer, Entertainment & Gaming, Customer Service Rep

Lead Auto Detailer / Market Manager, Madison, WI

Golden Mobile Detailing | Madison & Dane County | Full-Time, Seasonal-to-Year-Round

Most detailing jobs hand you a schedule and a bay. This one hands you a market.

We are Golden Mobile Detailing, and we have spent the last few years building one of the strongest detailing operations in the Fox Valley (Appleton area) mobile service, an in-shop location in Kaukauna, and a customer base built on doing the job right every single time. Now we are expanding into Madison, and we are looking for one person to run it.

You would not be a technician on someone else's crew. You would be the person who is Golden Mobile Detailing in Madison. You run the vehicles, you talk to the customers, you build the reputation, and as the market grows, you build and lead the team under you. Our long-term goal is a full second shop location in Madison, and the person we hire is the person who gets us there.

If you are a strong detailer who has always felt like you could run the whole thing yourself, this is that opportunity — with our systems, our equipment, our marketing, and our support behind you.

We are not going to oversell this.

We are brand new in Madison. We have no reviews there yet, no local reputation yet, and no word of mouth yet.
The first several months will be slow. Some weeks early on will not be full. That is the honest reality of opening a new market, and we would rather tell you now than have you find out in month two.

Here is what we are doing about it: we are running paid advertising into the Madison area before you even start, we have city-specific pages built for Madison and the surrounding suburbs, we have a proven marketing playbook that already works in our home market, and we have a dedicated team handling lead response and follow-up so you can focus on the work and the customers.

We are also structuring your pay so that a slow start does not mean a bad paycheck. More on that below.

The market will pick up. We have done this before, we know how long it takes, and we are funding it properly. But the right person for this job is someone who can see the long game and wants to be there from day one — not someone who needs a full calendar in week one to stay motivated.

• Performing full details, inside and out, to our quality standard.
• Managing your own schedule and daily route across the Madison and Dane County service area.
• Talking with customers — quoting jobs, answering questions, walking them through the work, and making sure they leave happy.
• Selling our maintenance plans, ceramic coatings, and upgrade services.
• Running our booking and CRM software to track every job, quote, and customer.
• Documenting your work with before-and-after photos on every vehicle.
• Managing inventory, supplies, and the condition of your work van.
• As the market grows: hiring, training, and managing technicians under you.
• Working with the owner directly on a weekly basis to grow the Madison market.

Someone who already knows how to detail. You can take a vehicle from rough to showroom, inside and out, without someone standing over your shoulder. Interiors, exteriors, paint correction, and coatings are not new territory for you.

But detailing skill is not the top of our list. Here is what actually matters most for this role:

• You take ownership. Nobody is going to be watching you most days. We are two hours away. We need someone who holds the standard because it is their standard, not because someone is checking.
• You are genuinely good with people. You are our only voice in Madison. You will be in customers' driveways, in their garages, and on the phone with them.…