Digital Banking Specialist

The Digital Banking Specialist is responsible for the implementation and maintenance of digital banking channels such as online banking, mobile banking, and digital payments.

• 1.Assist in the testing and implementation of all digital banking products.
  
  When new products are on-boarded, this position will review and test prior to the customer go-live date.
• 2.Monitor existing digital banking channels for updates with the bank’s core processor and vendor
• 3.Generate reports for monitoring customer data and feedback to identify trends, patterns and opportunities for improvement.
• 4.Collaborate with cross-functional teams to develop and implement digital banking initiatives.
  
  They work to ensure seamless integration of digital banking with other aspects of the business.
• 6.Ensure digital banking platforms are smooth and seamless when new locations are acquired.
• 7.Identify system issues and follow up with appropriate parties to ensure the appropriate corrections are made.
• 8.Develop and maintain a strong working knowledge of all digital banking platforms within the bank.
• 9.Possess and maintain a high level of knowledge of all regulations that impact digital banking platforms.

At least 1 year of bank experience.

Experience with Fiserv and Q2 valuable.