Institution Complaint Examiner

Position Summary

The Institution Complaint Examiner is responsible for the administration of investigations and resolution of inmate complaints in accordance with the Wisconsin Administrative Code, resolving inmate complaints pertaining to institution rules, policies, practices, and individual staff actions from institution residents.

This position provides other investigative services for the Warden or their designee, other institutions by request, and the Department of Corrections, Division of Adult Institutions, and works with Law Enforcement Agencies on other investigations.

This position makes recommendations to the Warden regarding disposition of the complaints and other investigations; initiates necessary action to implement the decision and monitors until its completion.

This position also assists in organizing workload of assigned staff and provides assistance and direction in the provision of advocate services to inmates charged with major rule violations; keeps files and records on all investigations; and conducts orientation on the Inmate Complaint Review System (ICRS) for inmates and staff representing inmates in due process/administrative confinement hearings.

This position is in pay schedule and range 81‑04 with a starting pay of $28.00/hour – $37.82/hour
. Pay will be set in accordance with the Compensation Plan and Wisconsin Administrative Code in effect at the time of hire. A probationary period is required.

In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year.
• Insurance:
  Excellent and affordable health, dental, vision, and life insurance.
• An exceptional pension plan including a lifetime retirement payment.
• An optional tax‑advantaged 457 retirement savings plan.
• The Well Wisconsin Program helps participants set health and well‑being goals, track progress, stay motivated, and earn incentives.
• Our Employee Assistance Program offers employees and their immediate family a variety of tools, resources, and professional consultation services to support their health, goals, and overall well‑being.
• DOC is a qualifying employer for the Public Service Loan Forgiveness program.
• Please  for a summary of State of Wisconsin employment benefits or  to explore employment benefits on the website.

To help you understand what your benefit package would be worth, please see the Total Rewards Calculator here.

This position is not eligible for remote work and will work on site.

Anticipated schedule will be day‑time hours Monday – Friday. Specifics can be discussed at time of interview.

This position is FLSA Non‑Exempt.

This position may occasionally travel to DOC worksites, but is not anticipated to travel on a regular basis. Most DOC positions occasionally travel for training, meetings, conferences, or similar events.

Applicants must be legally authorized to work in the United States at the time of application.

The Department of Corrections may conduct pre‑employment drug screens. Any applicant who is offered employment in a position which requires a pre‑employment drug screen must pass the screen as a contingency of employment.

The Department of Corrections will conduct criminal background checks on applicants prior to selection. Upon hire, all new DOC employees are subject to fingerprinting.

For more in-depth information on employment with the State of Wisconsin, please see the State Employee Handbook.

Minimally qualified applicants will have experience:

• Conducting and/or coordinating investigations utilizing investigatory techniques (e.g., interviewing techniques, handling and preserving evidence, record keeping, reports).
• Preparing an investigation summary report and making recommendations based on results for administrative action and resolution.
• Interpreting, implementing, and monitoring investigative resolutions, corrective actions, policies and procedures to ensure compliance.

In addition to the above, well qualified applicants will have experience:

• Responding to litigation and…