Medical Communications Specialist

Work Schedule

Part-time, 60% FTE, evening/night. Rotating 12 hour day/night shifts. Weekend shift required. Hours may vary based on the operational needs of the department.

Join the #1 hospital in Wisconsin!

We are seeking a Medical Communications Specialist to:

• Triage incoming calls for urgent and emergent patient transfers from the Access Center for interfacility flights. Log time and nature of each call.
• Triage incoming calls and direct radio requests for scene flights from the regional 911 center, county sheriff departments, or emergency response agencies including police and fire departments and EMS units.
• Collect available patient medical information from referring facilities for all patients being transported to University Hospital and American Family Children s Hospital. Relay this information to the Emergency Department, Admissions Office, and/or the receiving unit.
• Continuously monitor telephones, radios, emergency alert scanner, and the intrahospital encrypted radio in effort to be made aware of scene flights as early as possible.
• Establish appropriate radio and landline communications with requesting agencies to secure landing zone instructions. Relay initial patient medical report to the flight crew.

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

• High School Diploma or GED Required
• Associate s Degree or higher Preferred

• 2 years of experience in an emergency services role such as an Emergency Medical Dispatcher, Emergency Medical Technician, or comparable role Required
• 3 years of professional work experience in customer service, physician referral, or emergency medical dispatch Preferred

• Certified Flight Communicator within 1-1/2 Yrs Required
• EMT - Paramedic Preferred

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll, and many others.

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