Billing Specialist

About The Role

We are seeking a detail‑oriented Billing Specialist to support our rapidly growing customer base. This position plays a key role in resolving billing issues, generating customer quotes, assisting with payment method problems, and ensuring orders move smoothly through production. This position supports students, dentists, hygienists, and other non‑government customers.

• Investigate and resolve billing inquiries, including questions on charges, discrepancies, or potential overbilling.
• Review customer accounts to determine next steps and ensure accuracy.
• Create credits as needed based on findings from account investigations.
• Prepare and send approximately 5 customer quotes per day.
• Provide clear, well‑organized documentation to support billing questions and account reviews.
• Make 5–10 outbound calls daily to address payment method issues for orders currently in production.
• Help customers update or correct payment methods to ensure orders proceed without delay.
• Note:
  
  This is not a collections role—conversations are friendly, solution‑oriented, and administrative.
• Set up new orders in the system with accuracy and attention to detail.
• Apply existing payments and coordinate with Accounting to maintain clean, up‑to‑date account records.

• 1+ year of billing experience
• Strong written and verbal communication skills
• Excellent organization and attention to detail

• A collaborative culture grounded in daily team engagement and visual management practices
• Opportunities for career development and advancement
• A workplace in Madison, WI, consistently ranked among the best places to live

• Modern, open office environment built in 2019
• Small, collaborative team of approximately 15
• Hours:
  
  9:00 AM–5:30 PM

This is a Contract to Hire position based out of Madison, WI.

The pay range for this position is $23.00 - $23.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Mar 6, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.