Experience Specialist; NewStart​/Addiction Medicine; FTE; Day Shift

Overview

15907  – FTE: 0.0
• Shift: Day Shift, flexible schedule, no weekend or holiday
• Compensation: $18.32+ based on experience
• Hours Per Week: 0-40
• Weekends:
No
• Per Diem Non-Benefit Eligible

• Capture and maintain patient registration data for outpatient services at UnityPoint Health - Meriter clinics.
• Query databases and search for existing medical record numbers to provide continuity of care within one medical record number.
• Establish UnityPoint Health – Meriter Clinic billing accounts in Epic to accurately charge for services rendered.
• Complete insurance verification, including eligibility checking and obtaining insurance benefits to maximize reimbursement; enter information accurately for use by registration, billing, medical records, and clinical staff.
• Interact with internal and external customers and create a positive first impression of services at UnityPoint Health – New Start (Addictions Clinic).
• Schedule all patient appointments in EPIC Cadence, answer a multiline phone, triage calls to appropriate clinic staff, and create patient call-back messages routed to clinic staff.

• High School or Vocational School graduate
• Ability to demonstrate strong customer service skills
• Ability to effectively enter information into a variety of computer programs
• Ability to understand and apply guidelines, policies and procedures
• Ability to interact effectively with physicians, health care team members, individuals and members of their support systems
• Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds
• Writes, reads, comprehends and speaks fluent English
• Multicultural sensitivity
• Microsoft Office – basic computer skills
• Customer/patient focused
• Critical thinking skills using independent judgment

• Paid time off, parental leave, 401K matching and an employee recognition program
• Dental and health insurance, paid holidays, short and long-term disability and more; pet insurance
• Tuition reimbursement and adoption assistance

EEO/M/F/D/V