Behavioral Health Medical Assistant; CMA, LPN, or EMT

Behavioral Health Substance Use Disorder Care Team Specialist (SUD CTS)

1.0 FTE / 40 Hours per week

The Behavioral Health Substance Use Disorder Care Team Specialist (SUD CTS) works collaboratively with a multidisciplinary team of addiction medicine physicians and advanced practice providers, certified substance abuse counselors, registered nurses, and other staff to coordinate, support and deliver evidence-based, high-quality substance use disorder treatment to patients. The SUD CTS performs clinical, administrative, and technical tasks which contribute to the smooth workflow and quality patient care experience in the Substance Use Disorder program.

Responsibilities include, but are not limited to: supporting Epic in-basket workflow by reviewing team/provider in-baskets and MyChart messages; coordinating the review and follow-up of phone requests for medical advice and prescription refills; completing and documenting reviews of controlled substance prescriptions within the Prescription Drug Monitoring Program; completion of pre-visit preparation; monitoring patient flow; assisting with triage and patient scheduling; and coordinating with other departments, services or programs.

The SUD CTS assists and collaborates with providers and staff within the Substance Use Disorder program, Primary Care, and Behavioral Health in the management and coordination of patient care.

CTS staff at GHC-SCW will have successfully completed medical assistant training or licensed practical nurse training from an accredited program.

The SUD CTS may provide cross coverage to behavioral health or primary care departments dependent on staffing and patient care needs.

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.