Medical Assistant – Student Apprenticeship

• Assist providers with patient examinations, prepare exam rooms, and assist with procedures
• Maintain log books and monitor pharmaceutical sample cabinets for expired items
• Verify and maintain patient medical records, including demographics, insurance, guarantor information, and scanned documents
• Notify patients of normal test results, process lab orders, return calls, and schedule testing, procedures, prescription refills, and referrals
• Administer medications safely and accurately under supervision
• Interview patients, collect clinical information, prepare provider reports, and document information in medical records
• Provide insurance information while maintaining patient confidentiality and releasing records only with appropriate consent
• Obtain and document vital signs, collect and process specimens, and perform phlebotomy when trained and competent
• Clean, stock, and maintain exam rooms; order supplies and prepare instruments for sterilization
• Schedule, reschedule, and cancel patient appointments
• Answer and direct incoming calls, take accurate messages, and route tasks appropriately
• Depending on the ministry, collect and post payments, balance cash drawers, prepare superbills, and update financial and personal information
• Work safely and maintain constant alertness
• Complete coursework, clinical rotations, homework, and on-the-job-learning competencies during the 18-month apprenticeship

• High school diploma or equivalent
• Reside in Wisconsin within a geographic area served by the Workforce Development Board of South-Central Wisconsin (Greater Madison area)
• Reliable transportation to SSM Health clinic locations and Madison College campus
• Willingness to sign and agree to the Wisconsin Department of Workforce Development Apprenticeship Program terms
• Complete the application and screening questionnaire
• Complete Madison College registration and placement test
• Complete three semesters of the Madison College Medical Assistant curriculum
• Complete all coursework and clinical rotations within 18 months, starting with Madison College classes in January 2027
• Maintain a performance rating of 'meets expectations' or higher
• Earn a grade of 'C' or better in all coursework
• Meet all on-the-job-learning competencies
• Expected to register for and pass the Certified Medical Assistant exam upon completion
• Sign an Employment Agreement to work for SSM Health as a Medical Assistant for at least two years after the program
• Basic Life Support Healthcare Provider (BLS HCP) certification required within 90 days of employment
• Constant standing and walking; frequent lifting, carrying, pushing, pulling, reaching, gripping, keyboard use, and data entry
• Ability to occasionally lift or move patients and handle objects weighing 25-50 lbs.
• Occasional driving may be required

Demonstrates proficiency in patient care, including administering medications, collecting vital signs, and maintaining accurate medical records. Capable of effectively scheduling appointments, managing patient information, and ensuring compliance with healthcare regulations.

• Patient Care Assistance
• Medical Record Management
• Phlebotomy Skills
• Certified Medical Assistant Exam Preparation
• Basic Life Support Healthcare Provider Certification

• Vital Sign Collection
• Phlebotomy
• Medication Administration
• Patient Interviewing
• Clinical Documentation
• Specimen Processing
• Appointment Scheduling
• Data Entry
• Financial Record Management
• Superbill Preparation

• Communication
• Attention to Detail
• Reliability
• Confidentiality
• Team Collaboration

• Certified Medical Assistant Exam
• Basic Life Support Healthcare Provider Certification

• Patient Confidentiality
• Healthcare Compliance
• Medical Assistant Curriculum
• Apprenticeship Program
• SSM Health