Clinical Operations Manager - Madison

Job Description

JOB DESCRIPTION:

The Clinical Operations Manager provides strategic leadership for residential, partial hospitalization (PHP), and intensive outpatient (IOP) behavioral health programs. This role blends clinical expertise with operational management, ensuring exceptional patient care, regulatory compliance, and efficient program performance. The manager leads multidisciplinary teams, oversees staffing and resource planning, drives quality improvement initiatives, and partners with referral sources and community stakeholders to support program growth and patient outcomes.

• 50% Clinical Supervision / 50% Leadership & Operations: very meeting heavy
• Oversee both group and 1-on-1 clinical sessions and provide clinical feedback
• Support clinician development
• Performance management: 1-on-1 with staff, any write-ups required, attend new rollout meetings and be able to speak on new policies that leadership is looking to roll out.
• Lead daily operations across behavioral health programs to ensure safe, effective, and patient-centered care.
• Supervise and develop clinical and support staff while fostering a culture of accountability and collaboration.
• Monitor program performance, patient access, census, and key operational and clinical metrics to improve outcomes.
• Ensure compliance with regulatory, accreditation, and documentation standards.
• Support crisis management, patient safety initiatives, and continuous quality improvement efforts.
• Manage budgets, staffing resources, and program capacity to align with organizational goals.
• Build and maintain strong relationships with referral partners, payers, and community organizations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Adaptable to change
• Comfortable in a growing organization
• Able to manage multiple priorities or "hats"
• Positive and collaborative leadership style
• Budget management experience strongly preferred

• Active Wisconsin independent clinical license: (LPC, LMFT, or LCSW)
• Must be independently licensed and able to provide clinical supervision and sign off on supervision hours
• Master’s degree (but they cannot hold licensure without that degree)
• Clinical supervision experience
• Operational leadership experience (slight flexibility here besides Oconomowoc)
• Behavioral health background
• Experience with CBT (Cognitive Behavioral Therapy) and DBT (Dialectical Behavior Therapy)
• Textbook knowledge minimum of ERP (Exposure and Response Prevention)
• Performance management experience (coaching, employee development, evaluations, corrective action/write-ups, policy implementation experience)
• Comfortable working 100% onsite
• Open to occasional evening responsibilities
• For Oconomowoc: willing to participate in on-call and weekend supervision rotation
• Additional
  
  Certifications:
  
  IC (Independent Clinical Supervisor), SAC, CSAC, or other Substance Use Disorder certifications
• Technical Experience with Workday, Microsoft Office Suite, and/or EMR/clinical documentation systems (Cerner)
• Experience building teams or programs
• Experience leading through organizational change
• Previous success managing clinician performance and development