Customer Experience Technician Supervisor

Division Belmar Pharma Solutions

Category Pharmaceutical

Since 1985, Belmar Pharma Solutions has been the compounding pharmacy of choice for healthcare providers who refuse to compromise on quality, consistency, and clinical support. We have been leaders in Women’s Health since our inception and continue to offer unsurpassed educational resources for women’s and men’s hormones, along with a dedicated Women’s Health team.

• comprehensive health coverage
• a 401(k) with 5% match with no vesting period
• paid time off and holidays
• $500 referral bonuses
• access to free or reduced-cost prescriptions

• Demonstrate superior knowledge of all pharmacy rules and regulations
• Ensure appropriate operational productivity, engagement, and quality metrics areestablishedand met
• Train, supervise, andparticipatein performance evaluations of assigned staff
• Ensure performance goals, expectations, and standards are clearly understood by staff
• Assistin monitoring efficiency metrics by gathering relevant dataand providing quality reporting.
• Develop and direct work schedules andmonitorworkflow
• Work closely with the Operations
  
  Manager and CX Pharmacist Managerto implement new policies and initiatives
• Manage time effectively to oversee workflows, employees, and complete project related work
• Collaborate and encouragea team environment, manage performance, and participation
• Interpret faxes, e-scripts, verbal, and written prescription orders
• Input all information into
  
  Life File System
• Charge credit cards for orders
• Answer patient phone calls and provide excellent customer service
• Process refill requests from patients and doctors’ offices
• Call patients about new prescriptions and IVR requests
• Call doctors for refill requests
• Maintain compliance with company and HIPPA patient confidentiality requirements
• Follow all policies and procedures set forth by company
• Perform other duties as assigned

• High School Diploma or equivalent
• Current Wisconsin Pharmacy Technician certification or ability to take Wisconsin Pharmacy Technician examination within
  60daysof employment as required by state law
• Registered as a licensed technician or provisional license
• Mustexhibitexcellentcustomer services skills and empathy
• Excellent communication, listening skills and attention to detail
• Ability toidentifyproblems and recommend solutions
• Experience with Microsoft Office products, data entry, email, internet
• Good math skills
• Enjoyworkingin a team environment
• Strong work ethic
• Previous supervisory experience preferred
• Experience working in a retail pharmacy preferred

Pay Range:$61,680 - $69,440

Full-Time/Part-Time Full-Time

Shift Days

User5

Position Customer Experience Technician Supervisor

Exempt/Non-Exempt Exempt

Open Date 9/2/2026

Location Belmar Pharmacy - Wisconsin

Pay Range $61,680 - $69,440

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.