Advocate

Details here: https://jobs.wisc.edu/jobs/staff-advocate-madison-wisconsin-united-states

The Center for Patient Partnerships (CPP) seeks a staff advocate for the new health insurance program to reach rural health care consumers. The advocate will provide primarily intensive legal and advocacy services to qualifying clients to support access to health care. The services will assist rural Wisconsin consumers with prior authorization processes and appeals, claim denial appeals, and other complex insurance protocols that consumers must navigate to get coverage for their care.

It will also include filing of grievances and complaints to state and federal regulators. The position will also contribute to intake and triage services, brief advocacy help, assist with program quality assurance and reporting, contribute to program development, track trends, and collaborate on system-level advocacy.

The mission of this new program is to support patients in using health insurance and coverage to gain timely, effective, and accessible health care in rural Wisconsin communities.

The responsibilities of this role will include:

• Managing caseload of advocacy clients and providing high-quality advocacy services regarding health insurance (private and public) and self-funded plans
• Researching and documenting changing laws, regulations, and practices related to health coverage to create operating policies and procedures and trainings for CPP staff and program collaborators
• Supporting helpline triage, intake and providing brief intervention advocacy services
• Contributing to CPP broadly through participation in staff meetings, sharing of learnings, and office coverage and other duties as assigned