Reception - Physical and Occupation Therapy

Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER

1.0 FTE / Full-time.

Under the supervision of the Therapy Technician Team Leader and the general direction of the Physical and Occupational Therapy Department Manager, the Therapy Technician is responsible for providing front-line customer service in person and/or by telephone that may include messaging, screening, registering, scheduling, checking-in/out, and cashiering. In addition, the Therapy Technician serves as a non-licensed employee who performs specific, clearly defined patient care services under the direct on-site supervision of a therapist or Physical Therapist Assistant as allowed by law and defined by department policy as well as performs non-patient care related duties.

GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid parental leave, short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more.

The incumbent knows and complies with all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets high personal standards for quality and timeliness in completing assignments, and consistently represents the organization in a positive and professional manner. The incumbent understands GHC-SCW's Mission, Vision, and Common Values and demonstrates a commitment to promoting these principles through daily actions, behaviors, and interactions.

The incumbent works under the general supervision and review of the Call Center Supervisor.

• High School diploma or equivalent.
• Minimum six (6) months work experience in a setting that requires customer service skills required. Work experience in a Medical Reception setting preferred. Relevant training may be substituted for work experience. Previous experience using the telephone in a service capacity preferred. Experience with medical terminology preferred. Ability to speak Spanish fluently preferred but not required.
• Possession of or eligibility for a valid Healthcare Provider CPR/AED certificate is required. Employee must obtain certification within four (4) months of employment.
• Ability to travel to various work sites. Employee is expected to provide personal transportation. Possession of a valid, Wisconsin driver license if the employee is operating a motor vehicle.
• Excellent organizational skills required.
• Excellent verbal and written communication skills required.
• Excellent customer service skills required. Ability to be culturally sensitive and work with a diverse patient population. Ability to work harmoniously and cooperatively with all staff and the public required. Ability to work in variable environments with changing patient populations.
• Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public required.
• Knowledge of and ability to use various computer programs including Microsoft Office suite such as database (Excel), word processing (MS Word), and Outlook email. Typing skills of 40 words per minute with minimal errors are required. Ability to take minutes using computer word processing during monthly department meetings.
• Ability to use and/or learn on-line systems such as electronic medical record and appointment scheduling. Experience with EPIC systems scheduling is desirable but not required. Excellent…