Service Facilitator​/Skills Coach

Job Summary:

Full time Service Facilitator/ Skills Coach

Job Description:

Forward Learning Youth & Young Adults (FLYY) is seeking a full-time Service Facilitator/Mental Health Provider to provide services for clients enrolled in the Comprehensive Community Services (CCS) program. This role requires someone to work as both a Service Facilitator (case manager) and to teach mental health related skills for individuals in the age range of 6-35.

The Service Facilitator portion of the position provides a wide range of client-centered case management services and works with participants in reaching their mental health recovery goals. Services provided may include: the coordination of mental and/ or physical health care, assistance with housing, money management, medication management, coordination of substance abuse treatment, coordination of vocational and/ or education support, and assistance with activities of daily living.

The Mental Health Provider portion of the position includes providing a continuum of mental health services to a diverse consumer population, including adolescents and young adults with a history of trauma. This position requires a strong foundation in trauma informed care for adolescents and a willingness to be flexible about therapeutic approach and treatment. The position focuses on meeting with youth and young adults to teach coping and life skills, emotional regulation techniques and independent living skills.

The position requires travel to most clients in their home, school or in the community.

• Utilize effective strategies to engage participants, enhance motivation, and encourage meaningful, collaborative and strengths-based goal planning and progress.
• Provide assessment, crisis planning and system-wide service facilitation to assertively respond to the urgent and emergent needs of enrolled participants.
• Provide screening and assessment, service linkage, service facilitation and other allowable and appropriate services on the CCS service array in a manner that is trauma-informed, culturally relevant, and non-stigmatizing.
• Develop comprehensive individualized assessments and recovery plans and other related paperwork.
• Assist the participant with identifying and establishing natural and professional supports in the community.
• Maintain contact with participants to a degree sufficient to support effective engagement as well as monitor and assist progress.
• Coordinate recovery team meetings at least every six months.
• Travel to and teach coping and life skills to participants ages 6-35, coordinate with their CCS team and family as appropriate.
• Complete paperwork for each client interaction in a professional, timely manner.

• Evaluate progress in reaching recovery goals and make recommendations for higher or lower levels of care as appropriate.
• Consult regularly with supervisor, colleagues and team members regarding participants’ needs and progress utilizing a team approach.
• Plan, attend and participate in in-service training, conferences and outside training programs as authorized and directed.
• Provide case-related backup services to colleagues as needed.

• Bachelor’s or Master’s Degree in social work, psychology, counseling or a closely related field.
• Minimum of 2 years relevant experience working with individuals with significant mental health challenges.
• Must pass a Wisconsin caregiver background check and criminal history screening.
• Commitment to strength-based, trauma-informed, recovery-focused programming.
• Ability to drive self and others. Reimbursement included for mileage and travel time.
• Daily access to a reliable vehicle, with valid drivers’ license and insurance.
• Demonstrated written…