Operations Supervisor - Orpheum Theater

Job Summary

Frank Productions, LLC is looking for an Operations Supervisor to join our team part-time at the Orpheum Theater in Madison, WI. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.

• Works directly with the General Manager to perform day of show duties
• Maintain a safe, secure, and welcoming environment for staff and patrons
• Act as the main point of contact to address guest concerns and complaints regarding security and customer service-related situations
• Serve as a key point of contact between venue employees, guests, and senior management to facilitate clear and effective communication
• Monitor and address operational challenges in real time, proactively identifying and resolving issues
• Ensure that all employees adhere to company policies, Standard Operating Procedures (SOPs), guest service standards, and safety regulations
• Perform opening/running/closing duties according to company and venue policy
• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
• Conduct regular inspections of venue spaces to ensure cleanliness, organization, and readiness for events and daily operations
• Maintain accurate records of operational activities, guest feedback, and incident reports
• All other duties as assigned

• Working knowledge of venue operations and customer service in a hospitality related business
• Ability to direct a team with leadership qualities that exemplify respect, integrity, teamwork and quality
• Willingness to work unconventional hours as job duties demand
• Ability to handle difficult situations in a professional manner