Facility Manager Duty; MOD

Vitense Golfland - Madison, WI

Facility Manager on Duty

Position:
Facility Manager on Duty (MOD)

Employment Type:

Full-time, Year-round

Schedule:

Variable schedule including evenings, weekends, and holidays. MODs typically work four ten‑hour shifts per week, though this schedule is subject to change.

Compensation: starting at $19/hr depending on experience level

Vitense Golfland is a family‑owned entertainment destination that’s been part of the Madison community since 1955. Founded by George and Odie Vitense, the business is now proudly operated by the 3rd and 4th generations of the Vitense family, continuing a long tradition of creating fun, memorable experiences for guests of all ages.

Our facility includes a Top 50 golf range, a lit par‑3 golf course, three miniature golf courses, a restaurant and bar, quick‑service dining options, Odie’s Beer Garden, batting cages, the Vitense Golf Academy
, and more. Every team member helps ensure guests enjoy all that Vitense has to offer.

The Facility Manager on Duty (MOD) is the on‑site leader for the entire property during assigned shifts. You’ll coach and support team members, ensure exceptional hospitality for guests, and keep operations running smoothly and safely across Food & Beverage, Golf Range/Toptracer, Mini Golf, Batting Cages, Events, the Par‑3 Course, and Front Counter.

This is a hands‑on, highly mobile role with lots of walking and frequent time both indoors and outdoors
. It’s a great fit for someone who loves interacting with people, thrives in a fast‑paced environment, and enjoys being active while leading from the floor.

While a golf background is a plus, it is not required! Facility MODs are most successful when they are positive, people‑centric leaders with a strong hospitality mindset.

• Lead all on‑duty staff in collaboration with the Food & Beverage Manager on Duty (often 15–30 team members) and department leads; set the tone for hospitality, safety, and teamwork
• Coach in the moment: provide clear direction, encouragement, and constructive feedback to drive performance and growth
• Collaborate closely with the Food & Beverage Manager on Duty to align service pacing, ticket flow, staffing, and guest recovery across Babes at Vitense Restaurant and Bar, the Golf Range, kiosks, and events
• Support training and development; reinforce standards, policies, and best practices
• Model professionalism, confidentiality, and a solutions‑focused approach

• Actively circulate the facility to monitor service, safety, cleanliness, and readiness
• Adjust staffing and break schedules in real time to meet demand and manage labor targets
• Ensure all departments are clean, stocked, and guest‑ready; step in to assist as needed
• Open and/or close the facility following all procedures; complete required checklists and verifications

• Be highly visible and approachable; greet, assist, and recover guest experiences with professionalism and warmth
• Conduct frequent walkthroughs to maintain smooth flow on the golf range and throughout the property
• Monitor reservations and waitlists to balance capacity and reduce guest wait times
• Support with event/activity setup and service to meet guest expectations

• Complete end‑of‑shift documentation: safety incidents, guest feedback, maintenance needs, notable staff performance
• Monitor uniform, conduct, and safety protocol adherence
• Run applicable F&B accountability reports; oversee accurate cash handling and staff check‑in/out procedures
• Collaborate with department heads on scheduling and operational decisions
• Attend bi‑weekly management meetings to share insights, align on priorities, and engage in professional development

• Ensure job duties are performed safely and in line with training across all areas
• Provide timely feedback and follow protocols for escalations (write‑ups, one‑on‑ones, HR notifications)
• Help maintain an environment that is welcoming, safe, and inclusive

• Proven supervisory/management experience in hospitality, food & beverage, entertainment, or guest service
• Strong…