Catering - Associate

Catering Associate

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Position Title:

Catering Associate

Reports to:

Catering Supervisor(s) and Catering Operations Manager

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Oversee quality, product levels and inventory of product.
• Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively.
• Meet expectations of proper setup, execution, breakdown, and cleanup of each catered event.
• Execute back of the house, front of the house and side work duties for overall productivity of banquet events as assigned.
• Ability to express knowledge of menus, food presentation, and food service techniques with guest service in mind.
• Perform strenuous manual labor as required (equipment storage, event setup, tear down of tables and chairs).
• Support placement, movement and storage of rental orders, buffet cards, and catering items.
• Support Catering Supervisor(s) and Catering Operations Manager with problems during events and provide creative solutions.
• Maintain a friendly and approachable attitude towards the client, guests, and staff.
• Communicate clearly and openly with leaders for overall success.
• Display a sense of urgency at all times.
• Uphold a professional appearance and mannerism.
• Maintain a clean, safe, and organized work environment.
• Perform other tasks as deemed necessary.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Excelled problem solving/decision making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Operate all equipment necessary to perform job duties.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above; accommodation upon request, please communicate directly with hiring manager.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back

Previous Experience

• Catering and/or event industry experience a plus.
• All educational backgrounds are eligible.

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

• Eligible for overtime pay
• On-Demand Pay Program:
  Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance…