Property Operations Associate

Locale Hospitality, Inc. Property Operations Associate – Madison, WI
• Full time

Locale Hospitality is looking for a passionate and energetic individual to join our operations team at The Dylin by Locale, a 55‑unit boutique apart‑hotel in downtown Madison, WI. Reporting to the hotel GM, the Property Operations Associate will play a vital role in owning the outcome of the guest journey and overall satisfaction. You will be the face of The Dylin during the guest’s stay, providing assistance and recommendations while addressing any concerns that arise.

You will be knowledgeable of property operations and be an extension of the off‑site Guest Experience team.

Responsibilities

• Support hotel launch and pre‑opening tasks
• Work a flexible schedule based on business demands and needs
• Coordinate and fulfill guest requests together with our remote Guest Experience team
• Support Housekeeping operations by assisting with linens and stripping rooms
• Manage guest supplies & linen inventory and ordering
• Inspect and stage units for guest arrivals; stock pre-arrival amenities
• Help maintain the overall cleanliness of the property
• Greet guests and VIPs from time to time
• Support the GM by filling gaps on daily operations tasks

Qualifications

• 1+ years of guest‑facing customer service
• Previous experience in hotels or property management preferred
• Tech forward with experience working in multiple systems
• Speak, read and write fluently in English;
  Spanish is a plus
• Critical thinking; you can find out‑of‑the‑box solutions to drive results
• Comfortable standing and/or walking at least 8 hours a day
• Be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance