Hotel Valet Attendant Embassy Suites Madison

Summary

Guest Service Associate is responsible for delivering exceptional hospitality services to guests in an attentive, friendly and efficient manner. Duties include parking and retrieving guest vehicles, assisting with luggage, providing directions, and handling guest inquiries.

Hourly base pay: $12–$14 per hour plus $5–$10 per hour in tips.

Shift times may include AM/PM schedules.

• Accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Company 401(k) retirement savings plan (eligibility based on classification, length of employment and hours worked).

• Maintain a pleasant, friendly, and professional demeanor with all guests, co‑workers, and clients; greet guests within five feet and use guest last names during interactions.
• Use proper phone etiquette and welcome guests to the location.
• Park and retrieve vehicles safely, assist guests with bell services and luggage, open all vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility amenities and local attractions.
• Explain parking rates and retrieval procedures, issue claim checks, maintain ticket information, calculate and collect revenue for vehicles when needed.

• High school diploma or GED.
• Valid driver’s license for the state of work or adjacent state, within commutable distance.
• At least one month of related work experience or training (or equivalent education/experience).
• Knowledge of customer service principles, 24‑hour/military time systems, parking rates, and manual transmission driving (parallel parking desirable).
• Skills:
  
  read and write standard English; comprehend simple instructions, short correspondence and memos; write simple correspondence; present information in one‑on‑one and small group settings; perform basic arithmetic with US currency; understand time and rate systems; operate a manual transmission and perform parallel parking.

The role follows established practices and procedures; decisions are made within specific operational instructions and departmental guidelines.

Work requires frequent talking and hearing; sitting or standing for extended periods; occasional running, walking, climbing stairs, balancing, stooping, kneeling, crouching, or crawling; close, distance, color, peripheral, and depth vision; lifting up to 100 lbs occasionally, 50 lbs frequently, or 20 lbs constantly. Work is primarily outdoors, subject to extreme heat and cold; weather protection may be limited. A travel requirement of up to 5% may apply.

Towne is an affirmative action, Equal Opportunity and E-Verify participating Employer, and encourages applications from all qualified individuals, including those with disabilities and veterans. Towne will consider applicants with arrest and conviction records. Towne complies with federal and state disability laws and provides reasonable accommodations. If you need a reasonable accommodation, contact Human Resources Support Center at or . Towne complies with applicable privacy laws by providing a notice describing the categories of personal information collected, purposes, and rights under CCPA.