Housekeeping | Night Public Area Attendant (3pm-11pm

Public Area Attendant

The Public Area Attendant is responsible for ensuring the cleanliness of public spaces and guest rooms as needed. This full-time position is 3pm-11pm, with Friday and Saturday night availability required. Ideal candidates are flexible and able to work any evening as needed. We offer a competitive starting wage of $17-$18/hour, depending on experience.

Some of the tasks you'll be doing:

• Using a radio to communicate with Housekeeping Management and other departments
• Provide great customer service to our guests by giving directions, making recommendations, or answering other questions they may have
• Respond promptly to guest requests and inquiries, providing excellent customer service
• Ensuring cleanliness of lobby restrooms by mopping, dusting, refilling paper needs, and replenishing soaps
• Collecting and properly disposing of hotel garbage and recycling
• Delivering towels, toiletries, or other items to guest rooms as needed
• Vacuuming and maintaining public areas, ensuring area furniture is clean and arranged neatly
• Adhere to all safety and security procedures, ensuring the well-being of guests and colleagues
• Other duties as assigned

Qualifications:

• Previous experience in housekeeping or a similar role is preferred, but we are open to training enthusiastic individuals who are eager to learn
• Exceptional attention to detail and the ability to maintain cleanliness standards consistently
• Self-motivated with the ability to work independently and efficiently during night shifts
• Physical stamina and the ability to lift and move heavy objects when required
• Strong communication skills to effectively interact with guests and fellow team members
• Flexibility to work night shifts, including weekends and holidays
• A positive attitude, reliability, and genuine passion for providing outstanding customer service

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. The Madison Concourse Hotel is a drug-free workplace.

Benefits

We hire the most highly qualified people available and provide a competitive benefits package which includes:

• Free employee parking underground
• Free employee meal every shift
• Discounted hotel rooms
• Discounts at Circ and Starbucks
• 401-K matching retirement plan
• Paid time off
• $1,000 employee referral bonus!
• Cash Advance:
  Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada
• Pet Insurance for part time and full time employees
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions!

Full-time positions also offer:

• A rich Quartz health insurance plan
• Delta Dental insurance
• Vision insurance
• Company-paid basic life insurance and short term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.