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Guest Experience Specialist - Front Desk & Reservations
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-08-25
Listing for:
Extended-Stay-Hotel
Full Time
position Listed on 2026-08-25
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services
Job Description & How to Apply Below
ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and handle payments. The role emphasizes friendly service, upselling where appropriate, and maintaining daily front desk operations in a hotel setting.
Responsibilities include resolving guest issues through the Make it Right process, collecting guest information, and ensuring safety and security procedures are followed. Breakfast setup and room readiness are part of the role.
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