Spa Reception Agent

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Manual Labor Madison, WI, US

2 days ago Requisition

Who We Are

The Edgewater Spa is Madison’s Place for whole-body well-being. Our waterfront salon and spa offers a full range of services in a luxurious, lakeside environment—all delivered by professionally trained health and wellness professionals.

Whether your client is a local resident booking a spa day or a resort guest looking for a quick treatment, we offer something for everyone.

What We Accomplish Together (Primary Responsibilities)

The Spa Receptionist can make the guest experience go from good to great. The Spa Receptionist plays a critical role as the first point of contact at the Spa. The primary responsibilities include:

• Greet guests warmly, and process intake paperwork. Guide guests to relaxation lounge(s) or locker rooms and assist them with directions on where to wait for appointment and enjoy spa amenities.
• Build good relationships with repeat guests and members, being warm and friendly at each visit. Strive to remember their names and preferences.
• Work to ensure the needs of the guests are met, and that their experience is relaxing and enjoyable.
• Answer phones and book appointments, maintain and coordinate spa appointments to maximize revenue based on guidelines provided by Manager and, with providers, from time to time. If provider requests/schedules conflict with Manager schedule, consult with Manager (or Supervisor) on duty about changes to be made.
• Be knowledgeable of spa services and amenities, recommend treatments, add-ons and/or experiences.
• Be knowledgeable about retail product lines, sell product and respond to questions of guests.
• Sell gift cards and gift card memberships.
• Assist spa guests with requests for food and beverage, order from in room dining and other Edgewater restaurants (or outside as approved by Manager).
• At checkout, inquire about the quality of treatments and experience at check out, resolve issues (or ask Manager for assistance) and report issues to Manager.
• At checkout, process checks, ensure retail is added and tips processed appropriately. Log and file cash tips for drop at the end of the night.
• Members of the spa have the responsibility to promote the brand of The Spa and The Edgewater, giving customers a positive impression and enjoyable experience at all times.
• Follow company policies and procedures, and spa protocols and brand standards.
• Keep retail items and spa displays neat and orderly.
• Assist with attending duties as needed.
• Assist with ordering, cataloging and inventory of items as needed, with instruction of Manager.
• Assist other departments as instructed by Manager during high need periods.
• Perform other duties as assigned by Manager.
• Be effective in the duties of the spa.

Please note this job description is provides a guideline of responsibilities and is not meant to be a comprehensive list of anything the spa receptionist may be asked to do or that may be required of the employee to fulfill this role.

What We Have

• Commission on retail including Spa giftshop & treatment related products.
• For eligible employees, a comprehensive benefit package including Medical, Dental and Vision coverage as well as Paid Time Off, 401K contribution matching and voluntary life insurance.
• Discounts to our Spa and Restaurants as well as stays at affiliated hotels.
• Discounted onsite parking for full-time team members, discounted off-site parking for part-time team members, or supplied Madison Metro bus pass.

What You Have

• Previous reception experience with luxury spa or hospitality reception role is a plus.
• Previous Spa Booker software experience is a plus.
• Prior service…