Salesforce Agentforce Architect

Overview

Job Title:

Salesforce Agentforce Architect.

Location:

Remote - US. Company:
Simplus, a leading Salesforce Summit Consulting Partner and an Infosys company. Simplus delivers end-to-end Salesforce platform solutions that accelerate digital transformation, with a focus on advisory, scalable architecture, and technical excellence to maximize ROI.

Summary:

We’re seeking a highly experienced Salesforce Agentforce Architect to lead the technical design and architecture of scalable Salesforce Service Cloud and Agentforce solutions for enterprise clients. This role defines robust case management frameworks, integrates AI-powered agent tools, and architects seamless omni-channel customer service experiences aligned with client operational goals.

• Architect and lead the delivery of Salesforce Agentforce/Service Cloud solutions, including Omni-Channel, CTI integrations, Knowledge Management, and Live Agent/Einstein Bots.
• Design and implement Experience Cloud portals tailored to customer support and self-service use cases.
• Build scalable case lifecycle solutions with automated routing, SLA tracking, and escalation rules.
• Design secure, scalable data models and role-based access controls for agents and supervisors.
• Collaborate with business stakeholders, solution engineers, and developers to gather requirements and translate them into well-architected Salesforce implementations.
• Define technical standards and provide leadership on architectural governance, performance, and scalability.
• Lead integrations with third-party platforms via REST/SOAP APIs, middleware, and event-driven architectures (e.g., Platform Events, Change Data Capture).
• Guide the implementation of Omni Studio (OmniScripts, Data Raptors, Integration Procedures) where applicable.
• Support Dev Ops practices and CI/CD pipelines using tools like Copado, Gearset, or AutoRABIT.
• Provide hands-on technical guidance in Apex, Lightning Web Components (LWC), and declarative configuration.
• Conduct code reviews, performance tuning, and technical troubleshooting to ensure solution quality.
• Mentor developers and consultants on technical best practices and help build delivery assets and frameworks.

• 8+ years of hands-on Salesforce experience; 3+ years in an architecture or technical leadership role.
• Proven experience delivering complex Service Cloud/Agentforce projects, including Omni-Channel and CTI.
• Strong experience with Lightning Web Components (LWC), Apex (Triggers, Batch, Scheduler), and Flow.
• Deep understanding of Salesforce data modeling, role hierarchy, and sharing rules.
• Expertise in API integrations using REST, SOAP, and middleware such as Mule Soft or Dell Boomi.
• Familiarity with Einstein Bots, Live Agent, and intelligent routing strategies is a plus.
• Strong understanding of Salesforce Dev Ops and tools such as Copado, Flosum, Gearset, or AutoRABIT.
• Experience with Agile/Scrum delivery frameworks and tools like Jira or Azure Dev Ops.
• Salesforce certifications such as Application Architect, Service Cloud Consultant, Integration Architect, or System Architect are highly preferred.

• Experience with Experience Cloud (formerly Community Cloud) and self-service portals.
• Exposure to Einstein AI, Case Classification, and Next Best Action recommendations.

• Work with top-tier clients and cutting-edge Salesforce technologies.
• Be part of a high-performing team delivering innovative solutions.

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