Desktop Support

Overview

Our client, a public-sector organization dedicated to supporting media and educational initiatives, is seeking a Desktop Support to join their team. As a Desktop Support, you will be part of the Wisconsin Public Media Division supporting internal staff and media workflows. The ideal candidate will have excellent communication skills, a proactive attitude, and a strong desire to learn, which will align successfully in the organization.

Job Title: Desktop Support

Location: Madison, WI - Onsite

Pay Range: $19.50 on W2

• Provide frontline technical support for desktop and laptop hardware and software.
• Assist staff with troubleshooting issues related to Windows, macOS, printers, and file sharing.
• Set up new equipment and ensure proper configuration for staff use.
• Document solutions and contribute to internal knowledge bases for ongoing support.
• Support workflows related to media creation and production processes.

• 1-3 years of experience in a customer-facing IT support role.
• Strong active listening skills and a professional, empathetic approach.
• Excellent verbal and written communication skills to explain technical concepts clearly.
• Experience supporting modern hardware (desktops, laptops) and operating systems (Windows 10/11, macOS).
• Ability to troubleshoot technical issues logically and escalate when necessary.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

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