Software Quality Analyst

About the Role

FAC Services is experiencing continued growth across both our business and our technology footprint. To support this expansion, we are adding a Software Quality Analyst to our Software Engineering team. This role is designed for someone who is highly detail-oriented, thrives in UI validation, and enjoys working directly with developers and product leaders to ensure user stories are delivered with clarity, quality, and confidence.

This is a hands-on role focused on validating user-facing functionality in lower environments, assessing acceptance criteria, and helping mature our test plans within Azure Dev Ops. The analyst will play a key part in ensuring that each sprint delivers a clean, consistent, and predictable user experience for our teams and customers.

• Champion user-focused quality by validating UI behavior, usability, and consistency across the application.
• Strengthen collaboration between product leaders and software engineering by helping refine, clarify, and verify acceptance criteria in each sprint.
• Contribute to a healthy, reliable delivery pipeline through structured test planning, execution, and clear documentation in Azure Dev Ops.

• Review, understand, and validate user stories within each sprint.
• Perform hands-on UI validation and functional testing in lower environments.
• Collaborate with engineers to troubleshoot, reproduce, and document defects.
• Partner with the Product Manager to refine acceptance criteria for clarity and testability.
• Execute test cases for new and existing features and document results.
• Build and maintain structured test plans and test suites within Azure Dev Ops (ADO).
• Log, track, and retest defects through resolution using ADO.
• Validate end-to-end user workflows to ensure smooth, intuitive user experiences.
• Participate in sprint ceremonies, including grooming, planning, and demos.
• Ensure that enhancements, bug fixes, and UI changes meet business expectations prior to release.

• 3 – 5 years of experience in software quality analysis, UAT, or similar QA roles.
• Strong understanding of UI behavior, usability principles, and functional testing practices.
• Experience testing within Agile/Scrum development teams.
• Familiarity with Azure Dev Ops (ADO) for work items, test plans, and defect tracking (or similar tools).
• Ability to interpret user stories, acceptance criteria, and business requirements.
• Strong communication skills to articulate issues, collaborate with developers, and clarify requirements.
• High attention to detail and a methodical, organized approach to validation.
• Ability to manage multiple testing efforts in parallel during active sprints.
• Comfortable working in a fast-paced environment with shifting priorities.