Business Systems Manager

Overview

Description

Here’s why we need your help

has an ambitious mission: to be the best place to find mental health and addiction treatment for anyone, anywhere. To do that well, our internal systems need to actively enable our teams to do great work.

We’re hiring a CRM Manager to own and improve our core internal tools, with Hub Spot as the foundation. This role is responsible for enabling teams through systems by understanding how the business works, listening to real problems, and translating those needs into thoughtful, scalable solutions.

You’ll work closely with sales, marketing, performance managers, and company leaders to ensure our systems are reliable, well-structured, and genuinely useful. Success in this role comes from strong judgment, curiosity about the business, and a practical approach to technology.

Work Location

Madison, Wisconsin

• Hub Spot and related systems clearly support day-to-day work and decision-making
• Teams adopt and trust systems because they make work easier and more effective
• Data is accurate, consistent, and usable for reporting and analysis
• Leaders feel confident that systems reflect how the business actually operates
• Internal tools reduce manual effort and operational friction

• Serve as the primary administrator and owner of our Hub Spot CRM
• Configure and maintain workflows, pipelines, properties, automation, and permissions
• Maintain data quality through governance, de-duplication, and thoughtful system design
• Partner with sales, marketing, performance managers, and company leaders to understand requirements and enable them through systems
• Administer and support additional operational platforms such as Gong and Call Tracking Metrics
• Support integrations and reliable data flow between Hub Spot and other core systems
• Help unlock value from tools like Linked In Sales Navigator, Apollo, and Clay by enabling usage, workflows, and best practices
• Provide training, documentation, and ongoing support to drive adoption and effective use of systems
• Build light automation and technical solutions using native and low-code tools
• Troubleshoot system issues and partner with vendors when deeper technical support is required

• 3-4 years hands-on experience administering Hub Spot CRM
• Strong understanding of CRM architecture, data models, and system configuration
• Ability to translate business problems into practical system solutions
• Experience working directly with non-technical stakeholders
• Clear communication skills and a service-oriented mindset

• Experience supporting revenue or go-to-market teams
• Familiarity with tools like Gong, Call Tracking Metrics, Linked In Sales Navigator, Apollo, or Clay
• Comfort working with integrations and automation
• Strong judgment around system design, maintainability, and long-term value

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of check boxes.

Travel Expectations

Twice a year for company gatherings. Occasional travel for conferences where appropriate.

Compensation

The base salary range for this position is $90,000–$115,000, plus eligible benefits. Compensation may be adjusted based on tenure and experience. For employees residing in Dane County, total annual compensation including the housing stipend is approximately $98,000–$123,000.

Dane County Housing Stipend

We strongly value in-person work and collaboration, so for full-time employees residing in Dane County, we offer a housing stipend of $735.26/month in addition to your salary ($8,823.12/yr; half of the Fair Market Value of a 2  apartment in Madison according to rentdata.org).

Equity Options

In addition to your cash compensation, you will receive options to buy stock in  at a set strike price. These options will vest on a four-year schedule and present an exciting opportunity to benefit from the upside of our company’s growth.

Quarterly Bonus

An additional 10% of base earnings is paid out quarterly when the company meets its revenue target.