Lead Digital Product Manager

Overview

Help us change lives

At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Exact Science's Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). The team focuses on creating integrated, seamless experiences that support business objectives while meeting customer needs across the endtoend lifecycle.

The Lead Digital Product Manager partners closely with Experience Business Leads, product and business stakeholders, and cross functional delivery teams to define and execute digital solutions aligned with customer needs and business priorities. This role is accountable for defining the roadmap and driving delivery of digital customer journeys within a specific Experience, ensuring a cohesive, endtoend service design that spans all relevant customer touchpoints.

In this role, the Lead Digital Product Manager works collaboratively with engineering, design, research, marketing, customer care, compliance, and other cross-functional partners to translate complex business and user needs into clear, actionable product strategies and execution plans. The position is responsible for business requirement gathering, understand the problem space, to define product strategy and execution plan and ultimately verify that the work generated by the development teams meets the stakeholders  requirements.

The Digital Products Senior Manager will ensure business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery.

This product leadership position lives and breathes product, value, user experiences, and technology - and can navigate between those spaces. You also love to innovate, are not afraid to fail, and know when to say no or pivot. This position enjoys both the strategic work of finding the best solution and the implementation work of how best to bring it to life for maximum impact.

The Lead Digital Product Manager is comfortable navigating both strategic problem solving and handson execution, balancing longterm vision with nearterm delivery. The role requires strong influence skills to effectively partner with both technical and nontechnical teams, bringing new initiatives to life across the organization while maintaining focus on value, quality, and customer outcomes.

This position may provide guidance and mentorship to other customer-centric, digital-first Product Managers and/or Business Analysts and is expected to model strong product leadership behaviors, including customer advocacy, cross-functional collaboration, and disciplined delivery practices.

Include, but are not limited to, the following:

• Facilitate and influence as "voice of the customer" for customer journeys for all outside stakeholders to ensure that their digital needs are considered and that the delivery teams are supported.
• Lead cross-functional teams to develop product strategy, partnering closely with Engineering, Business, Design, Market Research, Marketing and Customer Care teams.
• Lead evidence generation plan to ensure KPIs related to the product release are monitored and products support market needs and business growth.
• Facilitate collaboration with delivery teams, Experience Business Leads (i.e., the most senior Product Leadership accountable for the totality of a given Experience), to develop Journey-level digital Objectives & Key Results (OKRs), measurement and reporting.
• Facilitate collaboration with the Experience Business Lead and the Experience Design team to produce Service Design deliverables (e.g., Service Blueprints) that define journeys and experiences that are integrated, cross-touchpoint, cross-customer type, and cross-experience.
• Facilitate Journey-level experience and technical discovery with support from business partners, experience design, research, and delivery teams.
• Works with Experience Business Lead to adjust scope and roadmap - empowered to make final prioritization decisions for the digital products.
• Facilitate definition of Epics, and lead definition of User Stories, acceptance criteria for 1-2 Journeys - and ensure they are understood by delivery team.
• Lead feature grooming and backlogs prioritization to ensure product development is in line with strategy and OKRs, which includes and is balanced across new development, non-functional requirements, and other technical work that leverages OKR and KPI data, research, industry trends, etc.
• Supports the team in feature demos for stakeholders; provides product expertise, peer training, and consultation where necessary.
• Actively participate in all Scrum…