User Support Analyst

Description

Work hours are 8:00 am – 5:00 pm Central Time. This role involves making outbound calls to internal employees to authenticate related tasks and connect them to the client’s network. The incumbent will work from a ticket list that may be project‑centric, proactive or reactive. Using diligence and adherence to policy and general security protocol, you will support users with any ongoing functionality or application access/removal, follow a script, walk through processes, learn new ways, help and support others, and drive tickets to completion.

• Windows (10, 11)
• Active Directory
• Password resets
• Phone queue management
• Customer‑centric communication
• Technical support (help desk, application, Office 365)
• Hardware troubleshooting

• Ability to follow pre‑approved processes/scripts
• Enthusiastic, eager, and able to speak to groups
• Comfortable working with small to large groups (up to 60+ people)

Intermediate

Contract position based in Madison, WI. Hybrid workplace.

Pay range: $17.00 – $20.00 /hr. Benefits for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Position anticipated to close on Feb 18, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.