Enterprise and Digital Practices Manager

Want to build your career helping those who build the world?

At FAC Services, we handle the business side so architecture, engineering, and construction firms can focus on shaping the future. Our trusted, high-quality solutions empower our partners, and our people, to achieve excellence with integrity, precision, and a personal touch.

FAC is seeking an Enterprise Applications and Digital Practices Manager to oversee and optimize the suite of SaaS platforms that power our business operations. This role is responsible for the administration, governance, and strategic development of key corporate systems including Human Capital Management (Dayforce), General Ledger (Acumatica), Contract Lifecycle Management (Agiloft), Financial Close (Blackline), Lease Accounting (Fin Query), and our Microsoft 365 digital workplace collaboration environment.

The Enterprise Applications and Digital Practices Manager will ensure these systems are reliable, secure, well-documented, and integrated to support the needs of FAC’s growing organization. This individual will partner with business stakeholders, IT, and external vendors to align technology capabilities with organizational goals

• Serve as the primary system administrator for FAC’s portfolio of SaaS applications, ensuring availability, performance, and compliance with internal governance standards.

• Configure, maintain, and monitor integrations between systems (e.g., Dayforce ↔ Acumatica, Agiloft ↔ M365) to enable efficient data flow and reduce manual effort.

• Review and manage user roles, permissions, and access controls across systems in alignment with IT security and audit requirements. Establish the Disaster Recovery plan and process.
• Act as the primary point of contact for SaaS vendors, managing support escalations, renewals, service delivery, and roadmap discussions.

• Collaborate with business and IT leaders to create system roadmaps that align with organizational priorities and improve user experience and data consistency.

• Maintain clear, accessible documentation for configurations, integrations, workflows, and system capabilities.

• Coordinate application updates, configuration changes, and releases to ensure proper testing, communication, and minimal disruption to users.
• Troubleshoot complex technical and business process issues, partnering with internal teams and vendors to drive timely resolution.

• 5+ years of experience managing enterprise SaaS applications.
• Hands‑on experience administering at least two of the following:
  Dayforce, Acumatica, Agiloft, Blackline, Fin Query, or Microsoft 365.
• Strong understanding of SaaS architecture, APIs, and integration concepts.
• Experience with identity and access management, audit controls, and compliance frameworks.
• Excellent communication skills with the ability to translate business needs into technical solutions.
• Proven track record of vendor management and leading cross‑functional collaboration.