Desktop Support II

Beacon Technologies is seeking a Desktop Support II Technician. Candidates must be current Wisconsin residents. No relocation is allowed. This role is 100% onsite.

• 1-3 Years of experience in the below:
• Demonstrated experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support.
• Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users.
• Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10/11, macOS).
• Ability to apply practical, logical troubleshooting to identify, resolve, or elevate basic technical issues
• Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures.
• Ability to work both independently and collaboratively within a team.
• Ability to accurately follow established policies, procedures, and documentation.

• Experience using a ticketing system to help customers.
• Experience with applications like Microsoft 365 or Google Workspace.
• Basic understanding of Active Directory (e.g., password resets) and fundamental networking concepts.
• Experience providing technical support in a higher education or public-sector environment.

As our User Support Specialist, you will be the welcoming, first point of contact for all our colleagues. In this hands‑on role, you'll be responsible for:

• Providing frontline support for the tools our teams use every day, including Office 365, Google Workspace, Windows/Mac applications, printers, and file shares.
• Troubleshooting day-to-day tech challenges, setting up new equipment, and working with staff to solve their problems.
• Learning about and helping with the workflows staff use to create media.

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law.

Beacon Technologies, Inc. prohibits any such discrimination or harassment.