Desktop Support

Pay Rate: $15/hr - $20/hr
Duration: 6+ month contract (extension possible)
Work Location: Madison, WI (100% onsite)

This position serves as the first point of contact providing frontline support for Office 365, Google Workspace, Windows/macOS applications, printers, and file shares. Responsibilities include daily troubleshooting, hardware setup, and assisting staff with media-related workflows.

• Customer-facing IT support with strong listening and professional communication skills.
• Ability to explain basic technical concepts to non-technical users.
• Support for modern hardware (desktops/laptops) and OS (
  Windows 10/11, macOS
  ).
• Logical, practical troubleshooting and escalation of basic technical issues.
• Strong willingness to learn new technologies and procedures.

• Experience using an IT ticketing system
  .
• Familiarity with Microsoft 365 or Google Workspace
  .
• Basic Active Directory knowledge (e.g., password resets).
• Understanding of basic networking concepts.

Peoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. Team Soft’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. Team Soft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.