ONSITE Desktop Support

The University of Wisconsin-Madison’s Wisconsin Public Media Division is looking for a Desktop Support I

• 1-3 Years of experience in the below:
• Demonstrated experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support.
• Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users.
• Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10/11, macOS).
• Ability to apply practical, logical troubleshooting to identify, resolve, or elevate basic technical issues.
• Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures.
• Ability to work both independently and collaboratively within a team.
• Ability to accurately follow established policies, procedures, and documentation.

• Experience using a ticketing system to help customers
• Experience with applications like Microsoft 365 or Google Workspace.
• Basic understanding of Active Directory (e.g., password resets) and fundamental networking concepts.
• Experience providing technical support in a higher education or public-sector environment.

First Round interviews are Zoom with camera on. Second round interviews will be on-site.

6-month contract.

Candidates MUST be WI resident no relocation allowed. This role is 100% on-site.

As our User Support Specialist I, you will be the welcoming, first point of contact for all our colleagues. In this hands-on role, you'll be responsible for:

• Providing frontline support for the tools our teams use every day, including Office 365, Google Workspace, Windows/Mac applications, printers, and file shares.
• Troubleshooting day-to-day tech challenges, setting up new equipment, and working with staff to solve their problems.
• Learning about and helping with the workflows staff use to create media.

Additional details: UW will not provide free Parking.