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Senior ITSM Problem Analyst; ServiceNow & RCA
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-02-18
Listing for:
Ford Motor Company
Full Time
position Listed on 2026-02-18
Job specializations:
-
IT/Tech
IT Business Analyst, IT Support
Job Description & How to Apply Below
A leading automotive manufacturer in Madison, WI is looking for an ITSM Problem Analyst to enhance the reliability and continuity of IT services. The successful candidate will lead investigations into recurring incidents, coordinate post-mortem reviews, and develop meaningful dashboards in Service Now. Candidates should have at least 5 years of experience in problem management, working knowledge of Service Now, and possess an ITIL certification.
A wide range of benefits is available including immediate medical coverage, tuition assistance, and flexible family care days.
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Position Requirements
10+ Years
work experience
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