Help Desk III

Overview

Beacon Technologies is seeking a Help Desk III technician. This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. In addition to providing phone support to customers, this position will also perform installation, maintenance and problem resolution of desktop platforms, software, and operating systems.

Candidates must be CURRENT Wisconsin residents. No relocation allowed. Required to be onsite two days a week under current telecommute policy.

• Service Desk & IT/Desktop Support (2-5+ years of relevant experience)
• Troubleshoot hardware issues, OS and software issues (2-5+ years of relevant experience)
• Strong communication and customer service skills

• Familiarity with ITSM/ticketing systems e.g. Cherwell
• Experience writing technical and user documentation
• Image and deploy PCs (2-5 years' experience)

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law.

Beacon Technologies, Inc. prohibits any such discrimination or harassment.