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Desktop Support II - WI
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-02-20
Listing for:
Technoviz LLC
Contract
position Listed on 2026-02-20
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Top Skills & Years of
Experience:
1-3 Years of experience in the below:
- Demonstrated experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support.
- Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users.
- Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10/11, macOS).
- Ability to apply practical, logical troubleshooting to identify, resolve, or elevate basic technical issues.
- Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures.
- Ability to work both independently and collaboratively within a team.
- Ability to accurately follow established policies, procedures, and documentation.
Other required skills:
- Experience using a ticketing system to help customers
- Experience with applications like Microsoft 365 or Google Workspace.
- Basic understanding of Active Directory (e.g., password resets) and fundamental networking concepts.
- Experience providing technical support in a higher education or public-sector environment.
Interview Process:
First round interviews are Zoom with camera on. Second round interviews will be on-site. Duration of the
Contract:
6-month contract. Onsite or Remote? Candidates must be CURRENT WI residents. No relocation is allowed. This role is 100% on-site.
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