Certification Exam Content Services Manager

Description

Title: Test Content Services Manager

Location: Remote - US

Compensation: $85,000

We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams.

We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.

Learn more about what we do at:

The Test Content Services Manager manages Test Content Services personnel, providing training, guidance, and oversight of assigned duties. The Test Content Services Manager is also responsible for creating and maintaining checklists and procedures for the tasks completed by the Test Content Services team.

The Test Content Services Manager is responsible for distributing work and client assignments to the Test Content Services team members. The Test Content Services Manager maintains a client portfolio, applying technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Manager imports exam content from client representatives, prepares and configures exams for publication, and performs quality checks for publication and maintenance of exams in PSI’s proprietary item banking and exam delivery software.

This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, with occasional travel required for meetings, events and workshops.

• Provide training, guidance, and oversight of Test Content Services personnel’s assigned duties.
• Provide training and support to client users of the PSI item banking/delivery platform.
• Participate in load forecasting and client program assignment process.
• Participate in internal process development and improvement initiatives.
• Define assigned tasks and responsibilities for Test Content Services team in collaboration with Content Management leaders and leadership in other departments.
• Manage multiple project and client assignments, timelines, deliverables, and milestones.
• Onboard new clients, review contracts, and determine appropriate exam setup for clients.
• Set up content migration plans/timelines for clients, with input from project managers.
• Intake new exams for existing clients and publish according to established timeline requirements.
• Identify exam publication issues, troubleshoot, and suggest possible solutions to problems.
• Develop and maintain timelines for exam publication activities and track progress in project management ticketing software.
• Format files to import client content into item banking and exam delivery software, and ensure all data is imported accurately according to department processes and procedures.
• Collaborate with IT personnel to provide software support and training for clients.
• Collaborate with software development on the design of new system features or enhancements.
• Perform administrative functions in the item banking and exam delivery software, including new client setup, account creation, and client-specific configurations.
• Assist Test Content Services team members with assigned tasks including import and quality control as needed.
• Coordinate and implement updates to live exams.
• Coordinate exam…