WI RESIDENT Help Desk

100% remote within the State of Wisconsin.

The State of Wisconsin is looking for a Help Desk III. Title/role:
Customer Success Associate (Help Desk & Trainer)

• Serve as a customer service data reporting contact for schools and districts in Wisconsin.
• Create, oversee and monitor requests, incidents, and problem resolution using user support "ticketing" software.
• Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews.
• Openness to presenting training sessions, even better if experienced with doing so.

• Understanding of application programming interface (API) technologies.
• Knowledge of data warehousing and reporting.
  
  Assist WISEdata product owner in identifying state reporting process improvements through business process analysis.
• Provide on-site or virtual training when appropriate.

Remote or On-site? Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. 100% Remote within the state of WI

Full job description attached

• Experience working with education software systems at the school, district, or state levels is preferred.
• Ability to work well independently.