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WI RESIDENT Help Desk
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-02-22
Listing for:
Sundial Software
Full Time
position Listed on 2026-02-22
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
100% remote within the State of Wisconsin.
The State of Wisconsin is looking for a Help Desk III. Title/role:
Customer Success Associate (Help Desk & Trainer)
- Serve as a customer service data reporting contact for schools and districts in Wisconsin.
- Create, oversee and monitor requests, incidents, and problem resolution using user support "ticketing" software.
- Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews.
- Openness to presenting training sessions, even better if experienced with doing so.
- Understanding of application programming interface (API) technologies.
- Knowledge of data warehousing and reporting.
Assist WISEdata product owner in identifying state reporting process improvements through business process analysis. - Provide on-site or virtual training when appropriate.
Remote or On-site? Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. 100% Remote within the state of WI
Full job description attached
Additional details- Experience working with education software systems at the school, district, or state levels is preferred.
- Ability to work well independently.
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