Senior Content Strategist, Communications

Help Us Change Lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Exact Science’s Customer & Digital Experience (CDX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer‑centric journeys for all our customers across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

The Content Strategist works with a team of CDX researchers, UX designers, strategists, and copywriters to create and drive an end‑to‑end content solution and optimization. Responsibilities include collaborating with the CDX Research team to learn about current content trends and target audiences, participating in meetings with management and team members to identify business objectives, analyzing and synthesizing information, and creating strategies to meet those objectives within a given time frame.

The role drives the content vision and strategy, delivering intuitive, simple, and thoughtful content strategies that guide users through the experience while balancing quantitative and qualitative feedback and maintaining empathy.

• Work with product, UX, legal review, and delivery teams to produce insightful content strategy plans, taxonomies, tagging strategies, content maps/matrices, and shepherd content through the governance processes.
• Research and stay up to date on the latest developments in search‑engine optimization, content trends, and consumer behavior.
• Ensure quality and consistency across content.
• Support the writing, editing, testing, and improvement of content that makes our products easier to use across Exact Sciences products and experiences.
• Audit experiences to understand and assess content and provide strategic recommendations for improvement.
• Facilitate collaboration and influence design decisions with multiple team members, including product, UX, development, copywriting, and key stakeholders.
• Create inclusive content strategies to foster a welcoming environment regardless of background, sexual orientation, gender expression, religion, or ethnicity, and model these behaviors for the organization.
• Document content and approvals according to established processes.
• Create process and policy documents, including governance guides.
• Help facilitate design sessions, ideation, design reviews, and appropriate sprint ceremonies and processes.
• Understand and prioritize problems, opportunities, and solutions that contribute to the product roadmap, strategy, and vision using data, research, industry trends, and business objectives.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Effectively manage legal reviews and feedback cycles.
• Travel requirements: ability to travel 5‑10% of working time, may include overnight/weekend travel.

• Bachelor’s degree in Design, Marketing, Business, Life Sciences, Engineering, or related field; or high school degree/General Education Diploma with 3+ years of relevant experience as outlined in the essential duties.
• 3+ years of experience in UX writing, content design, and content strategy.
• Experience in Figma, Miro, and other design tools for editing and contributing to designs and content.
• Experience simplifying and communicating complex ideas to broad audiences.
• Experience managing a content creation process from strategy to delivery.
• Experience creating information architecture for complex products.
• Experience collaborating with and influencing product, engineering, design, and operational teams.
• Experience in mobile optimization as well as other screen…