Madison, WI - IT - DOT - DBM - BITS - Help Desk III - Repost

Job Description

Job# 3027821

Assist customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, peripheral equipment, and user password items. Provide phone support and perform installation, maintenance, and problem resolution of desktop platforms, software, and operating systems.

• 2–5+ years experience in Service Desk & IT/Desktop Support
• 2–5+ years experience troubleshooting hardware, OS, and software issues
• Strong communication and customer service skills
• Familiarity with ITSM/ticketing systems such as Cherwell (Nice to have)
• Experience writing technical and user documentation (Nice to have)
• Experience imaging and deploying PCs (2–5 years, Nice to have)

• Provide technical support to customers via phone and remote/on‑site as needed.
• Troubleshoot and resolve hardware, software, and peripheral issues.
• Install, configure, and maintain desktop systems and operating systems.
• Document solutions and update the knowledge base.

Candidate must be a current WI resident. Remote or on‑site: required to be on‑site 2 days a week under the current telecommute policy. No relocation allowed.

Medical, dental, vision, life, disability insurance, 401(k) plan with company match after 12 months, HSA, ESPP, employee assistance program, professional development resources, and additional perks such as certification discounts.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.