Junior IT Escalation Manager: Incident Coordination
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-05-21
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-05-21
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Consultant, IT Project Manager
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is hiring a Junior Escalation Manager located in Madison, Wisconsin. This role involves managing escalated IT incidents by coordinating issues that cannot be resolved initially, ensuring timely communication, and maintaining audit-readiness.
The ideal candidate will have a relevant bachelor's degree, up to three years in IT support, and foundational ITIL knowledge. The position requires adept problem-solving skills and active participation in issue resolution.
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