Help Desk Supervisor

• National architectural firm with multiple offices across the United States
• Collaborative environment that values innovation, creativity, and diverse perspectives
• Focus on projects that make a meaningful impact on people's lives
• Commitment to professional development and employee growth

• Compensation: $90,000 - $110,000
• PTO: 18 days starting + Holidays
• Retirement: 401(k) retirement with a match
• Medical: Health, vision, and dental insurance available for individuals and families
• Work Environment: Hybrid work arrangement - must be willing to be on site in Madison, WI three times per week.

• Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and escalation protocols
• Provide hands-on technical support to end users by diagnosing and resolving system and application issues
• Manage the complete Windows workstation lifecycle, including imaging, software deployment, patching, and updates using local and cloud-based tools
• Oversee hardware deployment and upgrades, determining optimal workstation and laptop configurations to meet business needs
• Lead IT projects involving desktop imaging upgrades, application rollouts, training initiatives, and conference room technology implementations
• Support audio-visual systems, video conferencing platforms, and other collaboration technologies

• Service desk and end-user support experience in a corporate environment
• Windows desktop imaging, deployment, and maintenance processes
• Experience supervising or leading help desk / support team members
• Bachelor's degree in Information Systems, Computer Science, or related field required

Timing is everything. Whether you are aggressively in a job search or simply passive and looking for the ideal position, we would like to have the chance to share our opportunities with you. We specialize in placement of IT professionals. Please contact me for more information about this role as well as other opportunities.

#LI-TF4 #Hybrid #INAPR
2026