Help Desk Supervisor
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-05-28
Listing for:
Creative Financial Staffing, LLC
Full Time
position Listed on 2026-05-28
Job specializations:
-
IT/Tech
Systems Administrator, HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be available to be on-site
About Our Client- National architectural firm with multiple offices across the United States
- Collaborative environment that values innovation, creativity, and diverse perspectives
- Focus on projects that make a meaningful impact on people’s lives
- Commitment to professional development and employee growth
- Compensation: $90,000 - $110,000
- PTO: 18 days starting + Holidays
- Retirement: 401(k) retirement with a match
- Medical: Health, vision, and dental insurance available for individuals and families
- Work Environment: Hybrid work arrangement - must be willing to be on site in Madison, WI three times per week.
- Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and escalation protocols
- Provide hands‑on technical support to end users by diagnosing and resolving system and application issues
- Manage the complete Windows workstation lifecycle, including imaging, software deployment, patching, and updates using local and cloud‑based tools
- Oversee hardware deployment and upgrades, determining optimal workstation and laptop configurations to meet business needs
- Lead IT projects involving desktop imaging upgrades, application rollouts, training initiatives, and conference room technology implementations
- Support audio‑visual systems, video conferencing platforms, and other collaboration technologies
- Service desk and end‑user support experience in a corporate environment
- Windows desktop imaging, deployment, and maintenance processes
- Experience supervising or leading help desk / support team members
- Bachelor’s degree in Information Systems, Computer Science, or related field required
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