Desktop Support IV

Job Overview

Beacon Technologies is seeking a Desktop Support IV Technician for our client partner. Candidate MUST be a Wisconsin resident. No relocation is allowed. 100% on-site. This is an in-person job with no remote work. Candidate must have ability to work a flexible schedule and days lasting longer than 8 hours.

Our client requires Desktop Support staff to maintain a working knowledge of the internal computer system. The technician will be in charge of repairing and maintaining thousands of desktops, laptops and other PC devices. They will also be installing new PCs and laptops to replace end of life cycle equipment. The technician will be doing those tasks while maintaining inventory and properly disposing of outdated equipment by recycling those items per policies.

The technician will also maintain and close work orders in the ticketing system. The technician receives oversight from the Field Tech Manager to ensure that policy, procedure and methodology are being followed.

Additional details:
The candidate will need to have the ability to carry 50 pounds and stand for up to 8 hours. This may not be required daily but is a requirement.

This position is looking for a person with good desktop troubleshooting skills and great customer service. Any AV integration experience is a plus for candidates. They will be based at the Madison, WI location, however this tech will also be working at the facilities assisting the regular field tech with project and problem tickets once every few weeks. The tech has the option to work 4 ten hour days with Friday off, to work 5 eight-hour days or could also work 9 day 9 hour two-week schedule with one Friday off per two-week time period.

Top Skills (3) & Years of

Experience:

2 years of experience required.

• Remote troubleshooting
• Customer service/interaction with users during device setup
• Imaging Devices

Nice to Have:

• Any AV integration experience
• Must be able to work independently but in a team environment.
• Must be able to meet deadlines.
• Must be able to multi-task and balance their workday.

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning affirmative action plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law.

Beacon Technologies, Inc. prohibits any such discrimination or harassment.