Senior Cloud Site Reliability Engineer

Sophisticated Work. In a Great City. Making a Difference. The State of Wisconsin Investment Board (SWIB) manages more than $178 billion in assets, including those of the fully-funded Wisconsin Retirement System (WRS). SWIB operates at a level more often seen in top-tier global asset managers than in typical public pension funds. SWIB is a home for top talent. Approximately 61 percent of SWIB’s investment professionals are Chartered Financial Analyst (CFA) charter holders.

The City of Madison, the state capitol and home of Wisconsin’s flagship university, makes regular appearances on lists of best places to live, eat, and play. SWIB offers a modern workspace, hybrid work options, and competitive compensation and benefits. Serving over 703,000 WRS beneficiaries, SWIB is driven by a clear mission: securing the financial future of those who serve Wisconsin.

When you work at SWIB, you know your work matters.

We are seeking a highly skilled and experienced Senior Site Reliability Engineer to oversee the build and transformation of SWIB’s cloud native technology stack. This role will serve in a critical capacity to ensure all aspects of the Software Development Lifecycle (SDLC) are built from the ground up with modern tools and techniques. This will include all aspects of the SDLC across software, data and infrastructure.

The ideal candidate will have a strong background in financial services, exceptional leadership skills, and the ability to manage platforms that require continuity on a 24x6 basis effectively. This role will serve as a thought leader within the technology organization, helping to drive change and transformation across all teams. The Senior Site Reliability Engineer will partner with cloud-native application development teams with direct business alignment – empowering them to deliver quality software at high velocity, rapidly receive actionable feedback, and cultivating an environment of continuous experimentation.

Additionally, the Senior SRE will create reusable components and workflows that deliver superior engineering experience.

• Function as subject matter expert in the areas of delivering and operating reliable, performant, robust, and secure applications, with an emphasis on multi-region and multi-cloud patterns.
• Work with the development teams to design, document, create and maintain highly available systems.
• Design, implement, and manage centralized monitoring solutions that provide expedient actionable feedback to the development teams.
• Partner with the application development teams to create flows, processes, automation, and tooling.
• Facilitate the evaluation, adoption, and integration of AI into the software delivery platform.
• Create an environment of continuous experimentation and learning.
• Contribute to evolution of our architecture (cloud-focused) to increase its flexibility and ease of use.
• Follow technology trends/tools and recommend improvements to our technology when appropriate.
• Mentor new or less senior members of the team.
• Share experience, knowledge, and ideas to the team to improve processes and productivity.
• Provide tier 2 and 3 escalations for related issues and questions.
• Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure the support team meets or exceeds performance expectations.
• Conduct regular performance reviews and provide ongoing training and development opportunities for the support team.
• Drive continuous improvement initiatives to enhance support processes, reduce incidents, and improve overall application reliability and user satisfaction.
• Manage vendor relationships and ensure third-party support services align with organizational needs and standards.
• Maintain comprehensive documentation of support processes, incidents, and resolutions.
• Stay current with industry trends and emerging technologies to ensure the SRE function remains cutting-edge and effective.

• Enablement mindset and attitude – you win when teams win.
• Excellent verbal and written communication skills.
• Bachelor’s Degree in Computer Science, or a related field, or equivalent work experience.
• 8+ years…