Help Desk Specialist

Our client Help Desk to join their team. As a Help Desk III, you will be part of the support and training department supporting school districts and educational institutions. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

Job Title:
Partner Success Associate (Help Desk & Trainer)

Location:
Madison, WI

Pay Range: $26/hr

What's the Job?

• Serve as a customer service data reporting contact for schools and districts in Wisconsin.
• Create, oversee, and monitor requests, incidents, and problem resolution using user support "ticketing" software.
• Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews.
• Present training sessions, both virtual and on-site, to support data application usage and reporting processes.
• Assist in identifying process improvements through business process analysis in collaboration with the WISE data product owner.

What's Needed?

• 1-2 years of experience in customer service, data reporting, or support roles within education software systems.
• Ability to create and manage support requests and resolve issues efficiently.
• Comfort with presenting training sessions and providing technical support.
• Openness to on-site or virtual training and travel around Wisconsin as needed.
• Understanding of application programming interface (API) technologies and data warehousing is a plus.

What's in it for me?

• Opportunity to support Wisconsin schools and districts in meaningful ways.
• Engage in professional development through training and presentations.
• Work in a collaborative environment with a focus on continuous improvement.
• Be part of a dynamic team dedicated to educational data solutions.
• Potential for annual renewal extensions based on performance and organizational needs.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.