Epic Application Analyst - Professional Billing

Help us change lives At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

The Epic Professional Billing Application Analyst will work on business systems design, configuration, upgrades, and improvements within the Epic Professional Billing platform. As a primary support contact for revenue cycle end-users, the analyst will identify issues that arise within the Professional Billing application, as well as issues that impact other Epic application teams, and work to resolve them. The analyst will perform impact analysis of requested changes, build and test system changes, and identify areas of improvement related to billing workflows, system performance, and opportunities to better enable business processes and requirements.

• Responsible for business systems design and configuration, upgrades, and improvements for low complexity applications using established processes and procedures.
• Estimate and assess impact of requested changes to assigned business system and/or platform.
• Guide workflow design, configure and test system changes, and analyze technical issues.
• Develop new processes and procedures in partnership with leadership and business teams.
• Create and maintain technical documentation.
• Contribute to peer design and code reviews.
• Identify issues that arise in the application area, as well as issues that impact other application teams, and work to resolve them.
• Maintain system documentation.
• Liaise with business systems stakeholders and software vendor’s implementation staff to ensure alignment of business needs with the delivery of system changes.
• Develop an understanding of operational needs to set the direction for the organization’s workflows; proactively identify opportunities to improve business workflow with technology improvements.
• Help develop, document, and participate in trainings and work with end users.
• Troubleshoot problems and questions, and provide regular updates on status.
• Provide end‑user production support for issues entered into issue tracking systems.
• Review the status of projects and issues with project leadership.
• Demonstrate flexibility with respect to changing end‑user business needs.
• Apply strong problem‑solving skills.
• Ability and willingness to take ownership of work activities and ensure that they are done in a timely, accurate, and efficient manner.
• Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
• Ability to communicate information clearly and concisely with project leadership, subject matter experts, and key stakeholders.
• Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.
• Ability and willingness to learn new software applications, as needed.
• Apply strong analytical skills, business intuition, and organizational ability.
• Apply excellent interpersonal and communication skills with the ability to operate in a cross‑functional and complex matrix environment.
• Ability to be adaptable, open to change, and able to work in ambiguous situations and respond to new information or unexpected circumstances.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Act with an inclusion mindset and model these behaviors for the organization.
• Work nights and/or weekends, as needed.
• Work on a computer and phone simultaneously.
• Work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Travel between local Exact Sciences locations.
• Travel 5% of working time away from work location, may include overnight/weekend…