Automation Integration Engineer , Sat-Tues

Help us change lives

At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

The Engineer I is an entry-level escalation engineer who supports recurring issue resolution across laboratory automation platforms. While this role is not primarily responsible for routine installations or preventive maintenance, it may assist when required. Core responsibilities include responding to escalated technical support cases from Laboratory Service Engineers, executing well-defined troubleshooting protocols, and contributing to uptime restoration through mechanical repair, basic system diagnostics, and root cause documentation.

The Engineer I collaborates with cross-functional teams to support system reliability, contributes to service workflow enhancements, and actively builds proficiency in regulated environments involving PLCs, vision platforms, robotics.

• Develop processes and procedures for automation installations, qualifications, preventative maintenance and troubleshooting.
• Exercise independent judgment in decision-making when troubleshooting and prioritizing tasks.
• Exercise discretion in selecting tools, frameworks, and methodologies to obtain diagnostic information and reporting results to the customer.
• Authority to prioritize work and adapt strategies to meet organization and team goals.
• Perform investigations on recurring equipment issues using historical diagnostic protocols and gathering relevant service data.
• Participate in corrective action reviews to understand how recurring problems are resolved and prevented.
• Document service learnings and share updates with Lab Service Engineers to support knowledge continuity and reduce future escalations.
• Triage incoming requests to provide front-line support for stand‑alone, custom laboratory automation.
• Troubleshoot standard equipment issues; elevate unfamiliar or complex issues appropriately.
• Receive and document incoming customer communications and manage service escalations to resolution within established timelines.
• Provide exceptional, customer-centric technical support by investigating issues, reproducing failures, and identifying root causes.
• Analyze log files and data to identify patterns, troubleshoot errors, and support continuous improvement of service workflows.
• Create and interpret data queries to support investigations and document findings, resolutions, and improvement opportunities.
• Serve as the primary liaison for assigned equipment and coordinate vendor escalations as needed.
• Actively identify and initiate improvements to simplify and automate service processes.
• Support the transfer of new hardware and products to/between laboratories, participating in planning, testing, and technical validation.
• Represent the service function in cross‑functional meetings and development initiatives; fulfill technical transfer tasks and action items.
• Build strong customer relationships and collaborate effectively with internal stakeholders across technical support, development, quality, and IT.
• Contribute to a positive and inclusive team environment through active listening, open communication, curiosity, and a commitment to shared goals.
• Maintain technical knowledge of instrumentation and regulatory expectations (e.g., CAP/CLIA); support audit readiness and equipment compliance.
• Demonstrate strong mechanical and analytical aptitude to resolve equipment issues and support lab operations.
• Prioritize and plan work independently, managing competing tasks with a sense of urgency and accountability.
• Uphold the company's mission and values through integrity, innovation, and commitment to quality.
• Support and comply with the company's Quality Management System (QMS) and relevant safety and regulatory requirements (e.g., OSHA, CLIA).

• Ability to work seated and standing for approximately 50% of the working day…